Why did I receive a notice when I paid the rent on the 5th of the month?
As outlined in this Manual before, the rent is due on the 1st day of the month, and late if not received by the 5th day of the month. Once the 1st day of the month passes, we begin preparing Notices to Pay or Quit. Obviously, we served the notice before we received payment. PBI serves Notices based on state landlord/tenant law requirements and their obligations to the owner of the property.
Why can’t I clean the carpet myself?
We require professional steam carpet cleaning to preserve the life of the carpet. Home machines do not handle the deep cleaning necessary.
Can I Install extra telephone lines?
You can install extra telephone lines if you pay the expense and disconnect them when you leave. However, you must notify PBI and obtain written permission to install the lines.
Can I have a satellite dish?
Yes, you can have a satellite dish. However, you must submit a request to PBI and sign an agreement prior to installing the dish. You also must take responsibility for removing the dish and repairing any damage. Call your PBI management team for details.
I did not have a pet when I moved in; can I have a pet now?
Notify your PBI management team of your request for a pet. Do not move a pet into the property without permission. The Property Manager will contact the owner and submit your request. If the owner does allow a pet, an increased security deposit will be required and a pet agreement signed. If the owner says no, abide by the decision and your rental agreement.
That is why this FAQ page exists so that you can learn about us and the guiding principles the property manager will employ in the management of your property.
Turning over your rental property to the care of an unknown property manager can be an emotional and frightening experience. Talk to other property managers before hiring one, and ask questions. You want to be able to trust your property manager so that you won’t be worrying about your home. The more research and information you gather, the better you will feel about your final decision. Of course, we’d love the chance to earn your trust and manage your property.
What happens if my pet dies or runs away, can I have my increased security deposit back?
No, all security deposits remain in effect until all tenants vacate the property. Until a property is completely vacant, there is no way to check the entire property thoroughly.
What happens if I want another pet?
Notify your PBI management team what pet you want. The Property Manager will contact the owner and submit your request. If the owner does allow a pet, an increased security deposit will be required and a pet agreement signed.
My roommate wants to move, but I want to stay. What do I do now?
Your roommate is obligated to the terms of the lease. A replacement roommate may be approved if they submit an application and PBI must approve the person PRIOR to them moving into the property. PBI will not partially refund part of the security deposit to your roommate since it is a condition of your rental agreement. You and your roommate will have to settle any funds owed to each other, including any or all of the security deposit.
I want to add a roommate, now what do I do?
The prospective roommate will have to submit an application and PBI must approve the person PRIOR to them moving into the property. You can obtain applications at the PBI office. If PBI denies the applicant, they cannot move into the property. If approved, you and the approved applicant must sign addendum to the lease agreement.
Why do the owners want to see the property?
The owners are showing responsibility toward the maintenance of the property and the condition of their investment. It is also their right to see the property, but they respect that it is your residence. It is also nothing to fear. This is why PBI contacted you first to set a date and time.